Refund policy

Last Updated: July 2026

At Elitepharmacare.co.uk, customer satisfaction is our priority. We are committed to providing genuine, premium-quality health supplements and wellness products from trusted global brands. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

Be unused, unopened, and in its original condition.
Be in its original packaging with all seals intact.
Include proof of purchase (order confirmation or receipt).

For health, hygiene, and safety reasons, we cannot accept returns of products that have been opened, used, damaged by the customer, or are missing original packaging.

Non-Returnable Items

The following items are not eligible for return:

Opened or used supplements
Products with broken safety seals
Perishable goods
Gift cards
Clearance or final sale items
Personalized or special-order products

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging

Once verified, we will offer one of the following at no additional cost:

Replacement product
Full refund
Store credit (where appropriate)

Return Process

To request a return, please contact our Customer Support team before sending any item back.

Email: info@elitepharmacare.co.uk

Phone: +44 (0)800 239 5668

Please include:

Order number
Product name(s)
Reason for return

If your return is approved, we will provide return instructions.

Please do not return products without prior authorization.

Return Shipping Costs

If the return is due to our error (incorrect, damaged, or defective item), we will cover the return shipping costs.
For change-of-mind returns, customers are responsible for the return shipping costs.
Original shipping charges are non-refundable unless the return is due to our mistake.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Refunds

After receiving and inspecting your returned item, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your payment provider or financial institution.

Order Cancellations

Orders may be cancelled free of charge before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the standard return procedure after delivery.

International Orders

Elitepharmacare.co.uk ships internationally, with an estimated delivery time of 7–14 business days.

Customers are responsible for any customs duties, import taxes, or other fees imposed by their country's customs authorities unless otherwise stated at checkout.

Returns from international destinations may require additional shipping time.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Elitepharmacare.co.uk

Address:
279 South Molton Street
Mayfair Point
London, England W1K 5RG
United Kingdom